Terms & Conditions

These terms and conditions apply to the use of this website at www.craftyneeds.com. When purchasing from our website, please be sure you have read and understood the terms and conditions as stated below.

Introduction

You will be able to access most areas of the website without registering an account with us, However, If you register and login using a user name and password you will be able to access everything on the website. Customer accounts can be cancelled at any time by contacting me by email [email protected] We also reserve the right to cancel customer accounts giving notice to the customer via e-mail.

Currency

All prices are displayed in pounds sterling (£).

Prices

We make every effort to ensure that all goods on our website are described accurately, However, we will not accept any liability for any errors in the description of goods on the website.  We will attempt to correct any problems when we are made aware of them.

Ordering

When placing an order in your basket, this can removed at any time by viewing your basket and clicking on the remove button. 

When placing an order, you are making an offer to purchase the goods. We reserve the right to accept or decline that offer.

After you place an order you will receive a confirmation e-mail and will send you an additional email when the goods have been dispatched.

Online Payments

Payments are made using Paypal.  If you do no have a paypal account this can easily be set up by following the link: www.paypal.com 

Shipping/Carriage

UK deliveries -We use second class post by Royal Mail except when the size of an order is better sent by courier.  If you wish for your parcel to be sent by Royal Mail, first class, please write these details in the options at check out.  There will be an extra postage charge which we will notify you via email to inform you before the delivery is made.  You should allow up to 7 working days before the despatch to be made to your destination. 

Delivery charges are as follows:

Up to £  3.99      £2.00

Up to £  9.99      £3.00 

Up to £19.99      £4.00

Up to £39.99      £6.99

FREE delivery on orders over £40.00

Please note some items on the website are under £20.00 are particularly heavy and therefore will be sent by Courier instead of Royal Mail.

Europe and Rest of the World

 £12.50   (Estimate)

The postage charged at this stage is just an estimate (£12.50).  Place your order and we will then inform you via email how much your order will cost to post.  We will be unable to despatch your order until you have agreed to the postage charges.

If your order will cost less to ship than you have been charged we will refund the difference again via Paypal using the email adddress [email protected].

If you are unhappy with the postal charges you can cancel your order at any time before we despatch it.   Please order with confidence. 

Damage in Transit, Returns and Refunds

If you receive damaged goods, please contact us immediately so we can rectify the situation and organise for the goods to be returned.  Please retain all relevant documentation so we can contact the carrier to make an insurance claim. Refunds will be made by paypal.

Returns for Cancellations and Unwanted Items

If you change your mind about any of the goods you have purchased, please contact us within 7 days of receipt and return the goods for a full refund. Goods returned should be in saleable condition. We are unable to refund your return postage and the refund will be made via paypal.

Goods not Available

In the event we are unable to send your goods within 7 days on receipt of your order, we will contact you by email to advise you of the situation and ask if you wish to proceed with the transaction.

Confidentiality

We at Crafty Needs do not disclose buyers' information.  Information supplied by the customer is confidential and is only used by us to send you (buyer) promotions, newsletters and orders. We do not supply to outside agencies.

Cookies

Strickly necessary cookies

This website sets strickly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing cannot be provided.

Performance Cookies

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.  These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.  It is only used to improve how a website works.

Customer Service/Correspondence

Should you wish to contact us for any reason e-mails to [email protected] or alternatively send your correspondance to:

Crafty Needs, 46 Millbank Crescent, Woodley, Reading, Berkshire RG5 4ER

Telephone Number: (+44) 0118 9380 351

Complaints

This website is operated by Crafty Needs.  We endeavour and are dedicated to provide you with the highest level of customer service.  However, if something should have gone wrong, please do not hesitate to contact Jeanette using email link,  [email protected]. Jeanette will reply to you within 3 working days of receiving you email.  If the problem can not be resolved with immediate effect, Jeanette will keep you updated via email. 

Alternatively if you do not wish to contact us via email, please contact us using telephone number 07795210789, Monday - Friday from 9.30 am to 5.30 pm.

Statutory Rights

We reserve the right to change the terms and conditions at any time. In no way effect your statutory rights as a customer.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to English Legal processes and under the jurisdiction of English Courts.